Compliments, concerns and complaints

Compliments

We welcome any positive feedback you may have. Our students, staff, parents and carers face many challenges. The little victories, as well as the big successes, make us feel encouraged and positive. Our students are often used to criticism and complaint, they love to be recognised for positive reason, even a small gesture or an act of politeness or kindness.

The school encourages feedback or opinions from pupils and parents. It may not always be possible to act immediately but pupils and the school always benefit so please don’t hold back! We will always send a ‘Student of the Week’ card in cases such as this.

Concerns

If you’re concerned about your child’s education or welfare at school, including school’s approach to curriculum, behaviour, attendance problems or any other issue, you can call or contact us at any time. An ideal opportunity would be to talk to your child’s tutor during daily contact debrief. If you feel this is not appropriate please call the school directly and ask to speak to the Principal or any of the Vice Principals.

The school welcomes questions from parents about any matter. Parent Review Day (half termly) is another good opportunity to discuss anything you are worried about or you feel you need further information on. Teachers and staff will explain the school practices, policies, and how they affect the pupils.

The school has defined procedures for handling complaints so don’t be embarrassed if you feel an issue warrants more attention (see below).

Complaints

The procedure is again to speak to your child’s tutor in the first instance, or contact the school office to arrange an appointment to discuss your complaint with whoever you wish.

In summary, the nationally accepted procedure is divided into three stages:

  • Stage One: Complaint heard by staff member (though not the subject of the complaint).
  • Stage Two: Complaint heard by Principal or Vice Principal
  • Stage Three: Complaint heard by Governing Body’s complaints appeal panel.

If you are unhappy with the outcome or your complaint, or the way it has been handled at school level, you can contact the Secretary of State at the following address:

The Secretary of State
Department for Education
Sanctuary Buildings
Great Smith Street
LONDON
SW1P 3BT

You should enclose a copy of any correspondence with the school or governing body so that the Department for Education (DfE) can see how they have responded.

Any concerns or complaints are always dealt with sensitively in school. Information is restricted to those who have a specific need to know about it, and is always handled within the law on data protection.  We cannot promise complete confidentiality in all circumstances, because in some situations we have a legal duty to pass on information to third party organisations such as Government or local Government bodies.

Further information

“The best thing about Aspire is that they have helped my son become more confident in learning and reading and writing.”

Parent comments

“The teaching staff have outstanding skills in taking care with young teens with learning difficulties or behaviour and educational needs. They supported my daughter from the start and communicated with myself on a daily basis.”

Parent comments

“Aspire made my son a better and brighter young man.”

Parent comments

“Aspire provided 1-2-1 education for my son who could not read or write. Now he finds it a lot easier because of the support he was given.”

Parent comments

“Aspire are excellent at talking with kids and dealing with a situations that they face.”

Parent comments

“My son wished he could stay longer! This school is 100% better for him than mainstream.”

Parent comments

“Having been foster carers for over ten years dealing with children with different needs and different schools, by far, Aspire outperforms the rest with up to date communication.”

Parent comments

“Aspire go out of their way to work with us and the children.”

Parent comments

“Both the children we have at Aspire now have blossomed so well in education and their behaviours.”

Parent comments

“Staff enable the pupils to take pride in their work and themselves.”

Parent comments

“My daughter has developed so much in her time at Aspire.”

Parent comments

“My son never wanted to go to school and now looks forward to his days.”

Parent comments

“The care that Aspire have given us as a family is unbelievable. The team of people and specialists that they have has made the biggest difference to our lives.”

Parent comments

“My son never wanted to go to school and now looks forward to his days.”

Parent comments

“I wish I could have sent my son straight to aspire after primary. How he works there is much more suited to what he needs right now.”

Parent comments

“The staff at Aspire go beyond to make sure that the students feel part of a community. They give them the opportunity to learn about themselves as well as subjects in school.”

Parent comments